{"id":85,"date":"2026-09-20T17:31:47","date_gmt":"2026-09-20T17:31:47","guid":{"rendered":"https:\/\/www.ecusoanele.ro\/?st-import=04e2c46263d5b2f52495e65b9190ac86"},"modified":"2026-09-23T17:49:11","modified_gmt":"2026-09-23T17:49:11","slug":"politica-retur","status":"publish","type":"page","link":"https:\/\/www.ecusoanele.ro\/en\/politica-retur\/","title":{"rendered":"Politica retur"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Ultima actualizare:<\/strong> 20.09.2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La <strong>ecusoanele.ro<\/strong>, toate produsele sunt realizate la comand\u0103, conform specifica\u021biilor oferite de client prin formularul de pe site. Fiind produse personalizate, acestea intr\u0103 sub inciden\u021ba excep\u021biilor prev\u0103zute de Ordonan\u021ba de Urgen\u021b\u0103 nr. 34\/2014 privind drepturile consumatorilor.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u2757 Produsele personalizate NU pot fi returnate<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Conform Art. 16 lit. c din OUG 34\/2014:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201eSunt exceptate de la dreptul de retragere [\u2026] furnizarea de produse confec\u021bionate dup\u0103 specifica\u021biile prezentate de consumator sau personalizate \u00een mod clar.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Prin urmare, nu accept\u0103m retururi pentru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ecusoane brodate dup\u0103 grafic\u0103 sau text furnizat de client<\/li>\n\n\n\n<li>Produse textile personalizate (tricouri, \u0219epci, prosoape etc.)<\/li>\n\n\n\n<li>Patch-uri create la comand\u0103<\/li>\n\n\n\n<li>Orice alt produs realizat pe baza unei solicit\u0103ri unice<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udee0\ufe0f Produse livrate gre\u0219it sau cu defect<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Accept\u0103m retururi sau \u00eenlocuiri doar \u00een cazul \u00een care:<sup><\/sup><sup><\/sup><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produsul prezint\u0103 defecte de fabrica\u021bie<\/li>\n\n\n\n<li>A fost livrat un alt model dec\u00e2t cel aprobat<\/li>\n\n\n\n<li>Dimensiunile, culorile sau amplasarea broderiei difer\u0103 semnificativ fa\u021b\u0103 de previzualizarea acceptat\u0103<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen aceste cazuri, clientul trebuie s\u0103 noti<sup><\/sup>fice problema \u00een termen de<sup><\/sup> 48 de ore de la primirea coletului, prin:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Telefon:<\/strong> 0745 403 041<\/li>\n\n\n\n<li><strong>E-mail:<\/strong> office@ecusoanele.ro<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Este posibil s\u0103 \u021bi se solicite fotografii cu produsul pentru evaluare. Dup\u0103 validarea problemei, vom reface sau \u00eenlocui produsul, f\u0103r\u0103 costuri suplimentare.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u2139\ufe0f Condi\u021bii de refacere sau desp\u0103gubire<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ne asum\u0103m responsabilitatea pentru gre\u0219eli de execu\u021bie doar dac\u0103:<sup><\/sup><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Designul final a fost aprobat de client \u00eenainte de produc\u021bie<\/li>\n\n\n\n<li>Informa\u021biile furnizate \u00een formularul de comand\u0103 au fost corecte<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nu suntem responsabili pentru erori sau omisiuni din partea clientului (ex: gre\u0219eli \u00een textul transmis, date incorecte, fi\u0219iere grafice nepotrivite).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udce6 Returnarea coletului (doar dac\u0103 este cazul)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dac\u0103 returnarea a fost acceptat\u0103 de echipa noastr\u0103, clientul va primi toate detaliile necesare privind expedierea produsului. Nu trimite \u00eenapoi niciun colet f\u0103r\u0103 aprobarea scris\u0103 prealabil\u0103 din partea noastr\u0103.<sup><\/sup><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\udcc4 Documente necesare<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pentru procesarea unei eventuale reclama\u021bii sau \u00eenlocuiri:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u0103streaz\u0103 factura fiscal\u0103 primit\u0103<\/li>\n\n\n\n<li>Men\u021bioneaz\u0103 num\u0103rul comenzii \u00een coresponden\u021ba cu noi<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\ud83d\ude4f V\u0103 mul\u021bumim pentru \u00een\u021belegere!<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ne dorim ca fiecare comand\u0103 s\u0103 reflecte cu fidelitate dorin\u021bele tale. De aceea, lucr\u0103m doar pe baz\u0103 de aprobare prealabil\u0103 \u2013 astfel \u00eenc\u00e2t s\u0103 evi\u021bi surprizele nepl\u0103cute \u0219i s\u0103 te bucuri de un rezultat personalizat, durabil \u0219i de calitate.<sup><\/sup><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ultima actualizare: 20.09.2026 La ecusoanele.ro, toate produsele sunt realizate la comand\u0103, conform specifica\u021biilor oferite de client prin formularul de pe site. Fiind produse personalizate, acestea intr\u0103 sub inciden\u021ba excep\u021biilor prev\u0103zute de Ordonan\u021ba de Urgen\u021b\u0103 nr. 34\/2014 privind drepturile consumatorilor. \u2757 Produsele personalizate NU pot fi returnate Conform Art. 16 lit. c din OUG 34\/2014: \u201eSunt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica de Retur &amp; Garan\u021bie Produse | ecusoanele.ro<\/title>\n<meta name=\"description\" content=\"Informa\u021bii clare despre politica de retur, garan\u021bia calit\u0103\u021bii \u0219i 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